Refund Policy
Overview
This Refund & Return Policy applies to purchases made on PestShieldX through our website: https://pestshieldx.com.
PestShieldX is an ecommerce storefront owned and operated under UnicornKart LLC, a company based in the United States. Our operational market is India, and India-based operations under Unicornkart may support product sourcing, stock coordination, packaging, order processing, and fulfillment.
By placing an order on our website, you agree to this Refund & Return Policy, along with our Terms of Service, Shipping Policy, Privacy Policy, and any product-specific conditions shown on the relevant product page.
Business Information
Store Name: PestShieldX
Website: https://pestshieldx.com
Legal Owner / Parent Company: UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Customer Support Email: contact-us@pestshieldx.com
For return, replacement, cancellation, refund, or order-related support, customers can contact us at:
Email: contact-us@pestshieldx.com
Return Window
We accept return requests within 7 days from the date of delivery, unless a different return period or exception is clearly mentioned on the product page.
To be eligible for a return, the customer must contact us within the return window and provide the required order details and evidence.
Return requests raised after the return window may not be accepted.
Eligible Return Reasons
Customers may request a return, replacement, or refund in the following cases:
Wrong product received
Damaged product received
Defective product received
Missing item or incomplete order
Incorrect size, color, quantity, or variant received
Product significantly different from the description shown on our website
Buyer's remorse return, where applicable and eligible under this policy
Buyer's remorse means the customer changed their mind, ordered by mistake, no longer wants the product, or is not satisfied with the purchase even though the product is not damaged or incorrect.
Buyer's Remorse Returns
We may accept buyer's remorse returns within 7 days of delivery, provided that:
The product is unused
The product is in original condition
The product has all original tags, labels, accessories, manuals, and packaging
The product is not damaged, stained, washed, altered, installed, or used
The product is not listed as non-returnable on the product page or in this policy
For buyer's remorse returns, the customer may be responsible for return shipping charges unless otherwise stated.
Damaged, Defective, or Wrong Product Received
If you receive a damaged, defective, wrong, or incomplete product, please contact us within 7 days of delivery at contact-us@pestshieldx.com.
To help us verify the issue, please include:
Order number
Full name used for the order
Registered phone number or email address
Clear photos of the product
Clear photos of the packaging
Photo or video showing the issue
Unboxing video, if available
After verification, we may offer one of the following solutions:
Replacement
Refund
Store credit
Missing item reshipment
Another suitable resolution depending on the issue
If the issue is verified as our error, supplier error, courier damage, wrong item, or defective product, we will cover the return shipping or arrange a suitable pickup where available.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, personal-use, consumable, or product-specific reasons.
Non-returnable items may include:
Used, washed, altered, damaged, or stained products
Personal care or hygiene-related products after opening or use
Innerwear, intimate wear, and similar hygiene-sensitive items
Consumable products
Products with broken seals, missing tags, missing accessories, or damaged packaging
Clearance sale or final sale products, if marked as non-returnable
Customized, personalized, or made-to-order products
Products damaged due to misuse, improper handling, installation, or customer negligence
If a product is non-returnable, we will mention it on the product page wherever applicable.
Return Condition Requirements
Returned products must be received in acceptable condition.
To qualify for return approval, the product should be:
Unused, unless the issue is a verified defect
In original condition
Packed safely for return shipping
Returned with all original accessories, tags, manuals, labels, and packaging
Free from damage caused by customer misuse, mishandling, or negligence
We reserve the right to reject a return if the returned product does not meet the above conditions.
Return Shipping Charges
Return shipping responsibility depends on the reason for return.
If the return is due to our error, such as wrong product, damaged product, defective product, or missing item, we will cover return shipping or arrange pickup where service is available.
If the return is due to buyer's remorse, change of mind, wrong order placed by the customer, or customer preference, the customer may be responsible for return shipping charges.
If reverse pickup is not available in the customer's location, the customer may need to ship the product back using a reliable courier service. In such cases, return instructions will be shared by our support team.
Return Process
To request a return, follow these steps:
Email us at contact-us@pestshieldx.com within 7 days of delivery.
Mention your order number, full name, phone number, and reason for return.
Attach product photos, packaging photos, and issue proof where applicable.
Wait for our support team to review your request.
If approved, we will provide return instructions or arrange pickup where available.
Send or hand over the product in proper packaging.
Once the returned product is received and inspected, we will process the approved refund, replacement, or store credit.
Please do not send any product back without first contacting us and receiving return approval.
Unauthorized returns may not be accepted.
Refund Approval
Refunds are approved after the return request is reviewed and, where applicable, after the returned product is received and inspected.
A refund may be declined if:
The return request is made after the return window
The product is used, damaged, altered, stained, washed, or missing parts
The product is returned without original packaging or accessories
The issue cannot be verified
The product is non-returnable
The customer sends the product without return approval
The product was damaged due to customer misuse or negligence
Refund Timeline
Once a refund is approved, we will process it within 5 to 10 business days.
After we process the refund, the time taken for the amount to appear in the customer's account may depend on the payment provider, bank, card issuer, wallet provider, or payment method.
For prepaid orders, refunds are usually issued to the original payment method unless another method is required.
For Cash on Delivery orders, refunds may be issued through bank transfer, UPI, store credit, or another suitable refund method after collecting the required details from the customer.
Cash on Delivery Refunds
For Cash on Delivery orders, the customer may be required to provide accurate refund details, such as UPI ID or bank account information, to receive the refund.
Contact Information
PestShieldX
An ecommerce storefront owned and operated under UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Website: https://pestshieldx.com
Email: contact-us@pestshieldx.com